Order Processing & Billing Information
All orders placed on this website are securely processed by ClickBank, our authorized payment processor. On your credit card or billing statement, the charge will appear as CLICKBANK or CLKBANK*COM.
If you are not the cardholder, please inform them about this charge to avoid confusion. Any optional upgrades or add-ons purchased will appear as separate transactions.
For billing-related assistance, you can contact ClickBank Customer Support:
- 📞 US: 1-800-390-6035
- 🌍 International: +1-208-345-4245
For product or order support, please use the contact link at the bottom of this page.
Shipping Information
Standard Shipping Times
- United States: 5–7 business days
- International Orders: 10–14 business days
Orders are typically shipped on the next business day. Orders placed on Friday, Saturday, or Sunday are usually shipped on Monday (excluding U.S. postal holidays).
All shipments are sent via UPS or FedEx, with USPS handling the final delivery stage for U.S. orders.
Once your order ships, you will receive a shipping confirmation email with a tracking link to monitor delivery status.
⚠️ Please note: Due to occasional carrier delays or external circumstances beyond our control, delivery times may vary.
Delivery & Responsibility
If a package is marked as delivered but later goes missing, the responsibility lies with the purchaser to follow up directly with the carrier. We cannot replace or refund orders confirmed as delivered. Please ensure a secure delivery location, as no signature is required upon delivery.
If a shipment is returned due to an incorrect address or refused delivery, a refund will be issued minus shipping costs once the item is received back at our fulfillment center.
Returns & Refund Policy (Physical Products)
We offer a 180-day money-back guarantee. To qualify for a refund, all bottles must be returned—whether full, partially used, or empty—including any free or bonus bottles.
Returned items must include a written note with:
- ClickBank Order ID
- Full name and shipping address
- Email address and phone number
- Original packing slip (if available)
Return shipping costs are the responsibility of the customer. Refunds are processed once the return is received and verified, and funds typically appear within 3–5 business days, depending on your bank.
Return Address:
285 Northeast Ave
Tallmadge, OH 44278
United States
International Orders
International orders include a $30 shipping fee per product, which is non-refundable. Product costs are refundable once items are returned according to policy. Any customs duties or import fees are determined by local authorities and must be paid by the customer.
Digital Products Refunds
All digital purchases are covered by a 180-day, no-questions-asked refund policy. To request a refund, simply contact us through the link at the bottom of this page within 180 days of purchase.
Final Disclaimer
All products are provided “as is”, without warranties of any kind, express or implied. By placing an order on this website, you agree to all terms and conditions outlined herein.
How to Contact Customer Support
Our customer support team is here to help with any questions about the product, your order, or general assistance. We strive to provide clear and timely support to make your experience as smooth as possible.
Email Support
📧 support@renewproducts.zendesk.com
We usually reply to emails within 24 hours.
Phone Support
🕘 Monday – Friday | 10:00 AM – 7:00 PM (EST)
📞 Toll-Free (US): +1 800-390-6035
🌍 International: +1 208-345-4245
Our friendly support staff is available by email and phone to assist you. If you need help with ordering, product use, or have general questions, feel free to reach out during our support hours.